What is Glean?

Glean is an enterprise AI search and knowledge discovery platform. Other companies use Glean as a foundation for building agentic AI products. The main thread tracks its product strategy, adoption patterns, and the hidden labor costs of AI usage.

• Dec 2025 - Arvind Jain said that some of Glean’s fine-tuning work for specific use cases within its product did not pan out, and the company chose to go with already built models.
• Mar 2026 - Karan Vaidya said that AWS, Zoom, Glean, and Airtable are using and building their core agentic products on top of [the unnamed platform].
• Jun 2026 - Rebecca Hinds reported that employees spend 6.4 hours per week on “bot sitting,” the hidden human labor required to make AI usable, and that 36% of AI sessions fail.
• Jul 2026 - Arvind Jain said that some users spend $10,000–$15,000 per month on tokens while others spend $20, indicating wide variation in AI consumption.
• Jul 2026 - Arvind Jain said the market is in a “land grab” phase, with every company wanting a product like Glean.