25 Aug 2026
Signal Headquarters
Vol. I
No. 237
Organization

What is Twilio?

Twilio is a customer engagement platform that provides cloud communications APIs for messaging, voice, and video.

Company timeline

  • May 2026 - Eric Ries said Twilio, built by Jeff Lawson, reached $4 billion in revenue with stock up 390% since IPO, calling it a “smash rip roaring success.”
  • May 2026 - Harry Stebbings said Twilio’s net new customer count may have grown 40% in the last year due to AI and other startups.
  • Aug 2026 - Andrew Bialecki said Twilio almost died 18 months ago when it was growing 4%, but now it’s growing over 20% because the API worked with agents.

Where it appears in the record

Every line below is attributed to a named speaker.

By the numbers

Jeff Lawson grew Twilio to $4 billion in revenue with the stock up 390% since IPO, then was ousted after his super voting shares expired after just 199 days.

“Let's go into one like the most astonishing one. You know, our friend Jeff Lawson at Twilio built that company >> to $4 billion in, you know, actual revenue, like stock up 390% since IPO. I mean, by all accounts, you know, smash rip roaring success. And then his super voting shares expired after 199 days and he's out.”
Eric Ries · 22 May 2026
Company & tool watch

Twilio is a live case study of an API-first company that nearly stalled (4% growth) then recovered to over 20% growth by being agent-compatible, making it a bellwether for legacy API platforms in the agent era.

“To me Twilio is another example it almost died 18 months ago it's growing 4% now it's growing over 20% because the API worked with agents.”
Andrew Bialecki · 14 Aug 2026
By the numbers

Twilio's revenue growth rebounded from roughly 4% to over 20% after its API became compatible with AI agents.

“To me Twilio is another example it almost died 18 months ago it's growing 4% now it's growing over 20% because the API worked with agents.”
Andrew Bialecki · 14 Aug 2026
By the numbers

Twilio's net new customer count grew ~40% in the past year, attributed to AI startups.

“Their net new customer count may have grown 40% in the last year because of AI and other startups and other companies.”
Harry Stebbings · 7 May 2026
Signal Headquarters · reference note, compiled from attributed expert discussion. Last updated 2026-08-15.